Support & Help

How can we help you today?

Contact Us

Have questions or need assistance? Our team is here to help.

Email Support: support@vozyme.eu
Response Time: We typically respond within 24 hours

Frequently Asked Questions

How do I create an account?

Download the VozyMe app from the App Store or Google Play, tap "Sign Up," and follow the instructions. You'll need a valid email address.

How do I book a ride?

Select your starting point, destination, and date. Browse available rides and choose the one that best fits your schedule. Confirm your booking through the app.

How do I contact my driver?

After booking confirmation, you'll have access to an in-app chat to communicate with your driver without sharing personal information.

What payment methods are accepted?

Passengers pay the driver in cash directly.

Can I cancel a booking?

Yes, you can cancel bookings according to our Terms of Service. For specific questions, contact support.

How do I delete my account?

You can delete your account at any time by following the instructions on this page.

Travel search

Do I need an account to search?

No. The search on vozyme.eu and in the app works without an account. You need an account only to book a seat in a shared ride.

Where do I buy a train or bus ticket?

From the carrier or seller. VozyMe does not sell tickets. When you choose a train or a bus, we send you to the website of BDZ, the bus carrier or another seller. You buy the ticket there, under their terms.

Why is a price missing or different?

For trains we show a "from" price calculated from the BDZ tariff, only for some station pairs. Many trains have no price. Prices and timetables in the search are an indication. The seller's price and timetable are binding.

What does "Sponsored link" mean?

It is an affiliate link to a seller. VozyMe may receive a fee from the seller. We send the seller only a random number, with no personal data. Sponsored links do not rank higher, because we order results by departure time.

Additional Resources

Privacy Policy

Terms of Service

Cookie Policy

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