Terms of Service

Effective date: 1 November 2026
Last updated: 3 November 2026

What is new in version 2.0: we added section 2 about the travel search. The service is free for users. The terms about a trial period and a future subscription no longer apply.

1. Operator and scope

Operator: Moesia VCC (Моезия ДПК), UIC 208426032, 28 Bratya Miladinovi Str., Floor 6, Apt. 16, Varna, Bulgaria.

These terms govern the use of the vozyme.eu website and the VozyMe mobile app (together, "the service"). The service has two parts:

  • travel search: one search shows BDZ trains, buses and shared rides (section 2);
  • shared rides: drivers and passengers find each other and arrange a shared trip in the VozyMe app (sections 3 to 9).

2. Travel search

2.1 What the search is

The search shows trains, buses and shared rides between two places on a chosen date. You do not need an account to search.

2.2 Train and bus tickets

VozyMe does not sell train or bus tickets. When you choose a train or a bus, we send you to the seller's website: BDZ, the bus carrier (for example Union Ivkoni) or another ticket seller. You buy the ticket from the seller.

The contract of carriage is between you and the carrier or seller, under their terms. VozyMe is not a party to that contract.

The link goes through an address on api.vozyme.eu. There we record the click-out and send you on to the seller. The Privacy Policy describes what we record.

2.3 Timetables and prices

Train timetables come from the public BDZ timetable data (GTFS). For some station pairs we show a "from" price calculated from the BDZ tariff. For many trains we show no price. Bus results are routes that we select and maintain.

Timetables and prices in the search are an indication. The price and timetable that the seller shows are binding. Check them before you buy a ticket.

2.4 Sponsored links

Some links to sellers may be affiliate links. This means that VozyMe may receive a fee from the seller. These links are marked "Sponsored link". We send the seller only a random click number, with no personal data.

2.5 How we rank results

We order results by departure time. At the top is the first option of each way to travel. No provider can pay for a better place in the list. This also applies to sponsored links.

2.6 Shared rides in the results

You book a shared ride in the VozyMe app, with a VozyMe account. The sections below apply to it.

3. Shared rides: the role of VozyMe

3.1 What VozyMe is

For shared rides, VozyMe is only a digital platform. It helps users find each other and message each other about a shared trip in Bulgaria. We provide the technical platform, ride suggestions by place and date, and the tools to communicate.

3.2 What VozyMe is not

VozyMe is not:

  • a transport company or a taxi service;
  • an employer, agent or contractor of drivers;
  • a party to the shared ride arrangements between users;
  • a provider of transport services;
  • an insurer or an insurance broker;
  • a guarantor of the safety, reliability or quality of rides.

3.3 Arrangements between users

Important: every shared ride arrangement is a direct contract between users. VozyMe is not a party to it and is not responsible for its performance, safety or outcome.

4. Price of the service

4.1 A free service

  • The service is free for users.
  • The operator may introduce paid features. It will tell you in advance.
  • Passengers pay the driver directly, in cash.

4.2 No fees on payments

VozyMe does not process payments between users for rides and takes no fee from them. Users settle payment between themselves.

5. User obligations and verification

5.1 Limited verification

VozyMe does only basic verification:

  • email address confirmation;
  • phone number verification when you publish a ride.

5.2 User obligations

Users are solely responsible for:

  • checking the identity, documents and reliability of other users;
  • having a valid driving licence and insurance;
  • their own safety checks;
  • the safety of the ride, the condition of the car and compliance with the law;
  • payment arrangements with other users;
  • compliance with all applicable laws and rules.

5.3 No background checks

Warning: VozyMe does not check users' backgrounds, driving records, insurance or the technical condition of cars. Users deal with each other at their own risk.

5.4 Age

Only a person aged 18 or over can have an account. By creating an account you confirm that you are 18 or over.

5.5 Compliance with Bulgarian law

Users who share rides must comply with Bulgarian law on non-commercial ride-sharing. The platform is only for sharing the cost of a trip. It is not for commercial transport within the meaning of the Bulgarian Road Transport Act.

6. Limitation of liability

6.1 Liability of the platform

To the extent permitted by law:

  • VozyMe provides the service "as is", without warranties;
  • VozyMe is not liable for dealings between users, rides, accidents or disputes;
  • users accept all risks of shared rides;
  • VozyMe is not liable for user conduct, road accidents, crime or damage to property.

6.2 Indemnity from the user

Important: you agree to indemnify VozyMe, its staff, managers and representatives and to hold them harmless from all claims, liabilities, damages, losses and costs, including legal fees, that arise from or relate to:

  • your use of the service;
  • your breach of these terms;
  • any shared ride arrangement you take part in;
  • any accident, injury or damage during a ride arranged through the platform.

6.3 Safety features and emergencies

  • VozyMe may offer additional safety features (for example a panic button). They work on a best-effort basis and are not an emergency service.
  • In an emergency, call the authorities (112 in Bulgaria).

7. Personal data

The Privacy Policy describes which personal data we collect and how we use it.

We do not:

  • sell user data;
  • give personal data to third parties, except as the Privacy Policy describes or when the law requires it;
  • track rides in real time;
  • collect payment data;
  • keep personal data that we do not need.

8. Prohibited use and the trust system

8.1 Prohibited use

Users may not:

  • use the service for illegal activities;
  • misrepresent their identity or documents;
  • harass, threaten or abuse other users;
  • get around the security measures of the service;
  • extract data from the service with automated tools;
  • publish false or misleading ride information;
  • upload or spread malware, try to access another user's account or disrupt the service.

8.2 Trust system

Ratings help users decide who to travel with. Ratings:

  • are users' opinions, not a quality guarantee from VozyMe;
  • build trust in the community, but are not a safety check;
  • are kept with no time limit, so that the system stays reliable;
  • are not checked or endorsed by VozyMe.

9. Termination and your account

9.1 Reasons for termination

VozyMe may close an account for:

  • a breach of these terms;
  • illegal activity;
  • abuse of other users;
  • a threat to the security of the service;
  • repeated attempts to get around rate limits, spam protection or other security measures.

9.2 Effect of termination

  • Access to the account stops at once.
  • Data is kept as the Privacy Policy describes.
  • The user stays responsible for their arrangements with other users.

10. Disputes and governing law

10.1 Disputes between users

Disputes between users are entirely their own responsibility. VozyMe does not mediate or settle them.

10.2 Disputes with VozyMe

Disputes with VozyMe are settled:

  1. by good-faith negotiation;
  2. by mediation in Varna;
  3. by the Varna District Court, if necessary.

For consumers in the EU, the mandatory consumer rights and dispute procedures also apply where applicable.

10.3 Governing law

These terms are governed by Bulgarian law and, where applicable, EU law.

11. Monitoring of the service

VozyMe may monitor accounts and activity in the service to check compliance with these terms, prevent fraud and keep the service secure.

12. Changes to these terms

We may change these terms. We will tell users with an account by email 30 days before a change takes effect. Users without an account learn about a change from the date and the notice at the top of this page.

If you keep using the service after a change takes effect, you accept the new terms. If you do not agree, you can delete your account.

13. Maximum liability

To the extent permitted by law, the total liability of VozyMe under these terms does not exceed the amount you paid to VozyMe in the past 12 months, if any.

Acknowledgment

By using VozyMe, you confirm that:

  • you understand that for shared rides VozyMe is only a platform;
  • you buy train and bus tickets from the carrier or seller;
  • you accept the risks of a shared ride;
  • you will not hold VozyMe liable for dealings between users;
  • you have read and accept these terms.

Contact: support@vozyme.eu
Operator: Moesia VCC | UIC: 208426032
Address: 28 Bratya Miladinovi Str., Floor 6, Apt. 16, Varna, Bulgaria

Version: 2.0 | Language: These terms are available in Bulgarian and English. If the two texts differ, the Bulgarian text prevails.